Brian S Ebp

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Verified Reviewer

Change address

Hi I placed a order and they have the wrong address I would like to update address to 5374 orly terr Atlanta ga 30349 thank you
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Preferred solution: Deliver product or service ordered

Rashida H Yfl

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Verified Buyer
|

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Verified Reviewer
| map-marker Melbourne, Victoria

Lost package

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Buyma - Lost package
Buyma - Lost package - Image 2
I purchased from Buyma 12 days ago. The seller and Buyma gave me a tracking number that is not valid on Australia Post. The parcel has not arrived in Australia yet. Buyma told me to talk to the seller and the seller keeps on giving different excuses. No one is taking an responsibility for the sale. I can't wait anymore. They have had my money for the last 12 days and not provided the item. I have asked Buyma for full refund. I am very disappointed with the service. I have used them in the past and never had a problem. I have emailed Buyma twice and got no reply. I hope to get my full money back asap. ( 2 or 3 days from today) Its definitely not my fault that the seller has had issues with their local postal service. I am waiting for Buyma to respond to my request of refund.
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User's recommendation: Buy from a reputable supplier. Make sure they have more than 1000 post feedback and lots of sale.

Richard S Zua

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Verified Buyer
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Verified Reviewer

Canceled order

Buyma - Canceled order
I checked my order a couple days after buying and i see that my order has been cancelled and i was wonder why buyma cancelled my order! I never cancelled my order and never wanted to cancel my order!
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Loss:
$2

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jacksonville, Florida

No merchandise have been received

Buyma - No merchandise have been received
WARNING!!! On April 2023 I purchased a merchandise Order throughout BUYMA platform. As of today, no merchandise has NOT been received. I have written several times to the vendor with no responses and to also BUYMA, who has only apologizes but it has not being able to resolve the situation. BUYMA gave me until today (May 18th, 20323) to resolve the problem. Now BUYMA that sent me another excuse from the vendor, it said Currently the postal mail of USA is affected by coronavirus pandemic. Thank you for your understanding. THIS IS RIDICULOUS, ABSURDUS AND DISRESPECTFUL because on May 8th the COVID public health emergency officially was ended by US health authorities. So, the vendor excuse is a lie, an unacceptable excuse and a possible SCAM. BUYMA is responsible to protect their customers, when coming to its selling products platform. I DEMANDED INMEDIATELY REIMBURSE OF MY MONEY AND NO MORE EXCUSES. OTHERWISE, I WILL EXHAUST ALL MY RESOURCES TO ELEVATE MY CLAIM TO ANY INSTANCE NECESSARY Armando Perez Aleman
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User's recommendation: BE VERY CAREFULL BEFORE PURCHASING THERE

Armando P Oei

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Verified Reviewer

No merchandise have been received

TO WHOM IT MAY CONCERN; On April 2023 I purchased a merchandise Order ID:dd62f5b6-8794-4d0b-8138-f1f96dddcc59, throughout BUYMA platform. As of today no merchandise have been received. I have written several times to the vendor with no responses and to BUYMA, who has only apologizes but it has not being able to resolve the situation. BUYMA HAS NOT CONTACTED ME AFTER I PLACED THIS COMPLAINT Armando Perez Aleman
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Loss:
$106
Pros:
  • No pros
Cons:
  • Money loose

Preferred solution: Full refund

User's recommendation: Do not purchase at BUYMA

Armando P Ysv

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Verified Reviewer
| map-marker Miami, Florida

BUYMA HAS NOT RESPONDED

After my continuous claim BUYMA ignore me and now they do not even apologies, they do not respond! DO NOT LOOSE YOUR MONEY BUYING AT BUYMA!!!
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User's recommendation: Do not buy anything at BUYMA if you do not want to loose your money!!!

Kam P Okf

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Verified Reviewer

RECEIVED A FAKE ITEM

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I received a fake item and it's obvious fake but they are giving a hardest to time to process the refund.
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Loss:
$500
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Never!

Helios M

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Verified Buyer
| map-marker Muar, Johor

Complain

Buyma - Complain
I ordered a jacket recently and DHL have told me a import tax if £541.38 needs to be paid which I didnt expect in the first place which I want to be covered
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Pros:
  • Finding things that are hard to access
Cons:
  • Not being told about shipping fees

Preferred solution: Deliver product or service ordered

User's recommendation: Tell me about this in the first place

Adalia Pbz
map-marker Little Ferry, New Jersey

Selling fake items

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Seller AYU_BM_LRE is selling fake items. The customer service will side the seller and take really long time to answer your inquiry. Stay away from this EC site. My friends have the same negative experiences.
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Adalia Pbz
map-marker Little Ferry, New Jersey

Buyma is full of scams and fakes

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so many people got scams from this site and they don't do anything about it. I bought dior bag and it was such a cheap fake with a fake receipt.
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User's recommendation: Buyma ??? Big NOOOOOOO

Jean Zhai

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Verified Reviewer
| map-marker San Anselmo, California

Wrong shoes size

I ordered a shoe size of 250cm but they sent our a 260cm instead. And I received two shoes size and I am not sure if I should return the other shoes.
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Kelly M Bud

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Verified Reviewer
| map-marker Orlando, Florida

They took my money with out my permission

This company took my money out my card with out my permission please put my money back on my cash app card
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Loss:
$132
Pros:
  • Stolen my money

Preferred solution: Full refund

User's recommendation: No l need my money your took from my card

Valen Kdp
map-marker Atlanta, Georgia

Order not yet receive

Hello customer service. I did not receive my bag yesterday as I expected. I am unable to track the delivery with the tracking number provided.. Please kindly update me on the schedule day of delivery, wish local delivery do I need to contact. UPS, FedEx or United postal service. Thanks Order number 85441d2-e095-4***-*c75-55e539f4d55 2022/08/16 23:42 UTC $362.62 USD American Express Florence Olayiwola 1427 Country Trace Norcroas, GA 30093 United States TEL: 770256**** Standard Shipping
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Joseph D Ieg

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible sent me my package and wanted to charge me 400.00 shipping after I spent 1375.00 on sandals and still chasing them

Buyma - Horrible sent me my package and wanted to charge me 400.00 shipping after I spent 1375.00...
There a rip off never received my product and tried to charge me 360.00 for shipping sandals that weigh 1 pound max
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Loss:
$1375

Preferred solution: Full refund

1 comment
Guest

This is UNITED STATES IMPORT DUTY. This has NOTHING to do with the seller or Buyma. Buyma even warns EVERYWHERE on its site that you are responsible for IMPORT DUTY.

Diana K Nlv

The seller can’t get my merchandise I ordered she says it’s out of stock

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The seller contacted me through email & said sorry unfortunately the item you are interested in is out of stock. I apologize for the inconvenience Then I emailed the seller and said please refund my money of $884.45 dollars Then the seller responded with I am confirming stock & will let you know as soon as possible about your status please kindly note, currently the worlds delivery chain has been stuck and the big delay has occurred due 2 Christmas season I the buyer then said just return me my total refund of $884.45 dollars ASAP frustrated customer
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Loss:
$884

Preferred solution: Full refund

User's recommendation: Please be careful when ordering on this site

Hongjie G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Payment issues

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Buyma - Payment issues
Buyma - Payment issues - Image 2
Updated by user May 10, 2021

No, it show fail for online older

Original review May 10, 2021
payment fail but money still charged from my credit card just give me a respond or call me .+1 33********
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Loss:
$1145

Preferred solution: Deliver product or service ordered

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